We accept Visa, MasterCard, American Express or PayPal.
Mansfield Paper Company recognizes the obligation to its customers, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all its operations. Likewise, we are dedicated to protecting your privacy on the Internet.
All personal data such as name, address, phone number, email, and credit card information provided is solely used for our marketing efforts only. This personal data is not released to anyone else nor is it sold to any third parties.
Your order will be processed within 1 business day. Business days are Monday-Friday. All orders received before 12:00 noon EST are processed the same business day. All orders received after 12:00 noon EST are processed the following business day.
Some orders may take longer than one day to process, given both internal and external factors. If you are concerned about your order arriving by a certain date, please contact us.
You may cancel your order only prior to its being shipped. For this reason, to cancel an order please contact customer service as soon after you process your order as possible by calling 800-225-4641. After your order ships, it can only be cancelled by following our return procedures.
Customer satisfaction is our goal. If you receive an item that does not meet your expectations, we will readily exchange it or issue a refund. Our return process is simple and there are no restocking fees.
All returns must be approved by a Mansfield Paper Company customer service representative.
If you are a local customer that receives delivery via Mansfield Paper Company delivery truck, then call us at 800-225-4641 to process a pick-up. If you receive delivery via UPS, the following instructions apply:
Click here to submit a request for Return Merchandise Authorization. Upon approval, you will be emailed a return label and additional instructions on how to proceed with returning the product(s). Failure to contact us and to use our return label may result in additional processing fees and a delay in processing your credit or exchange.
All shipping charges, including return shipments, are the responsibility of the customer and are non-refundable (except in cases of damaged or mispicked merchandise). All items must be returned in original packaging.
Non Returnable Items
Failure to follow the procedures above, including having your return authorized by a customer service representative, will result in additional processing fees decreasing your refund amount.
All information on this site is subject to typographical errors or changes without notice. We are not responsible if such changes/errors affect the pricing and availability of products listed on this site. While the information provided is believed to be accurate, it may include errors or inaccuracies. We suggest calling to verify information if accuracy must be guaranteed.
Mansfield Paper Company has a presence in the following states and must therefore charge sales tax on all items including freight or other handling charges. CT (6.35%), MA (6.25%), ME (5%), NY (8.50%), RI (7%), VT (6%).